Privacy Policy

Effective Date: [Insert Date]

This Privacy Policy describes how Call IT Services (“we,” “our,” or “us”) collects, uses, and protects information in the Call IT Services Helpdesk mobile application (“App”).

1. Information We Collect

• User Information: Name, email address, phone number, and company details.
• Support Data: Ticket content, attachments, device info, and timestamps.
• Device Info: Device model, OS version, and app version for diagnostics.
• Usage Data: App logs and interaction data to improve service performance.

2. How We Use Your Information

• To manage and resolve support requests
• To communicate with users about their tickets
• To improve app functionality and troubleshoot issues
• To ensure platform security and reliability

3. Data Sharing.

We do not sell or rent your data. Information may be shared with:

• Internal team members to resolve technical issues
• Third-party service providers (e.g., Firebase) under strict confidentiality agreements
• Authorities if required by law

4. Security

We take appropriate technical and organizational measures to secure user data. However, no method is 100% secure.

5. Data Retention

Support ticket data is retained only as long as necessary to fulfill support operations and comply with legal obligations.

6. Children's Privacy

This app is not intended for children under 13, and we do not knowingly collect data from them.

7. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page.

8. Contact Us

If you have any questions, please contact us:

Email: support@callitservices.co.za